Refund and Returns Policy

Thank you for shopping with us at . We want you to have a satisfactory shopping experience, and we understand that there may be instances where you may need to return or exchange a product. Please take a moment to familiarize yourself with our return and exchange policy outlined below.

1. Eligibility Criteria:

   – All products are eligible for return or exchange, except for perishable goods, customized products, and intimate items.

2. Timeframe for Returns:

   – You have up to 30 days from the date of purchase to initiate a return or exchange.

3. Condition of the Products:

   – To qualify for a return or exchange, products must be unused, unopened, and in their original packaging with all tags and labels intact.

4. Return Process:

   – To initiate a return or exchange, please contact our customer support team at

   – You may be required to provide proof of purchase, such as an order number or receipt.

   – Depending on the nature of the return, you may be responsible for any associated shipping fees or restocking charges.

5. Refund Options:

   – Once we receive and inspect the returned product, you may be eligible for a full refund to your original payment method or store credit.

   – Refunds will be processed within 3 to 5 business days of receiving the returned item.

   – Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

6. Exchange Options:

   – If you wish to exchange a product for a different size, color, or model, please follow the same return process mentioned above.

   – Any price adjustments based on the value of the new item will be communicated to you before finalizing the exchange.

7. Exceptions and Limitations:

   – Some items may be marked as final sale and are non-returnable or non-exchangeable.

   – Special promotions or limited-time offers may have specific return or exchange conditions. Such conditions will be communicated to you at the time of purchase.

8. Defective or Damaged Items:

   – In the event that you receive a defective or damaged product, please contact our customer support team immediately at We may require photographic evidence or additional information to process your claim.

   – If the defect or damage is verified, we will arrange for a free return and either offer a replacement or provide a full refund, depending on your preference.

9. Customer Responsibilities:

   – It is your responsibility to provide accurate and complete information during the return process, including proof of purchase and relevant details about the condition of the product.

   – When returning an item, please ensure it is securely packaged to prevent damage during transit.

10. Communication and Customer Service:

    – We are committed to providing excellent customer service and resolving any issues promptly.


Please note that this return and exchange policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay updated.

Thank you for choosing Zohan Store. We appreciate your business and look forward to serving you again soon.

Need Support?

If you have any questions or need assistance, our dedicated customer support team is available to help you. You can reach us at